1 00:00:05,005 --> 00:00:06,631 Established on approach to Resolute. 2 00:00:06,923 --> 00:00:08,925 Altitude, 2,000 feet descending. 3 00:00:09,676 --> 00:00:11,428 Seems like we're to the right of course. 4 00:00:12,595 --> 00:00:14,055 Autopilot has us in line. 5 00:00:15,098 --> 00:00:16,850 GPS has us to the right, though. 6 00:00:17,308 --> 00:00:19,477 We've captured the localizer. Everything is fine. 7 00:00:19,686 --> 00:00:21,146 Continue the approach. 8 00:00:21,813 --> 00:00:22,981 One thousand. 9 00:00:26,693 --> 00:00:28,862 We have those hills to the right of the airport, remember? 10 00:00:33,241 --> 00:00:36,244 Maybe we should do a go-around and troubleshoot 11 00:00:36,369 --> 00:00:37,996 - the nav discrepancy. - Five hundred. 12 00:00:46,421 --> 00:00:49,340 We're approaching minimums and not configured for landing. 13 00:00:49,424 --> 00:00:51,342 You probably should turn left to get on course. 14 00:00:53,011 --> 00:00:55,138 - You see anything? - I can't turn left. 15 00:00:55,221 --> 00:00:57,599 - We're on course. - Two hundred. 16 00:01:03,688 --> 00:01:05,315 - Blair, I don't like this. - One hundred. 17 00:01:05,690 --> 00:01:07,400 Sink rate. Sink rate. Fifty. 18 00:01:07,484 --> 00:01:08,735 - Go-around thrust. - Sink rate. 19 00:01:08,818 --> 00:01:11,362 Pull up. Pull up. Too low. Terrain. 20 00:01:41,226 --> 00:01:43,937 I've been around accidents a long time. 21 00:01:44,229 --> 00:01:45,772 It's all I can remember to this day, 22 00:01:45,855 --> 00:01:47,482 the day that I got the phone call that said 23 00:01:47,565 --> 00:01:49,150 the president has selected me 24 00:01:49,901 --> 00:01:53,154 for the NTSB. I couldn't believe it. I really couldn't believe it. 25 00:01:53,238 --> 00:01:57,033 When you're trying to involve a serious man in your comedy series, 26 00:01:57,158 --> 00:01:59,452 it's best to take things slow. 27 00:02:00,245 --> 00:02:02,664 After all, someone who's been appointed 28 00:02:02,747 --> 00:02:06,835 by two US presidents has a reputation to uphold. 29 00:02:06,918 --> 00:02:08,044 And they may worry 30 00:02:08,128 --> 00:02:10,755 that associating themselves with a comedian 31 00:02:10,880 --> 00:02:13,091 will tarnish all they've worked for. 32 00:02:13,299 --> 00:02:17,929 We discovered a discrepancy in the pilots' operating procedures. 33 00:02:18,138 --> 00:02:20,515 So, a good first step is to invite them 34 00:02:20,598 --> 00:02:22,058 to do something simple, 35 00:02:22,392 --> 00:02:26,396 a lecture for some college students talking about what it was like 36 00:02:26,479 --> 00:02:29,149 to run the National Transportation Safety Board 37 00:02:29,274 --> 00:02:30,400 for over a decade. 38 00:02:30,483 --> 00:02:34,154 Bureaucrats and others, you know, they just don't have any backbone. 39 00:02:34,654 --> 00:02:36,656 Well, that's never been my problem. 40 00:02:36,739 --> 00:02:38,908 My problem is maybe too much backbone. 41 00:02:38,992 --> 00:02:40,451 All right. Thank you all for listening. 42 00:02:40,535 --> 00:02:42,036 Thank you for being here. 43 00:02:43,163 --> 00:02:46,624 If that goes well, the next step might be to approach him 44 00:02:46,749 --> 00:02:48,543 while the cameras are still rolling 45 00:02:48,626 --> 00:02:51,379 and see if he'll sit down with you for a conversation. 46 00:02:51,754 --> 00:02:54,674 How have you found it has been at the NTSB since you left? 47 00:02:55,049 --> 00:02:57,302 There were periods where I don't wanna talk about. 48 00:02:57,719 --> 00:03:00,221 Because they weren't doing their job. 49 00:03:00,305 --> 00:03:02,640 It's important, for this first interaction, 50 00:03:02,724 --> 00:03:05,685 to stick to the facts. No jokes. 51 00:03:06,144 --> 00:03:08,271 The goal is to earn his trust. 52 00:03:08,354 --> 00:03:11,482 Because for what you have planned, you'll need this man 53 00:03:11,608 --> 00:03:12,859 to take you seriously. 54 00:03:13,109 --> 00:03:15,987 The reason I wanted to speak with you, 55 00:03:16,070 --> 00:03:17,822 or I was excited to speak with you, is that, 56 00:03:18,323 --> 00:03:20,825 I've been studying commercial aviation disasters 57 00:03:20,992 --> 00:03:22,994 - sort of as a hobby. - Okay. 58 00:03:23,077 --> 00:03:28,124 And I've been staging my own recreations of these disasters 59 00:03:28,208 --> 00:03:30,919 to better understand what's really going on. 60 00:03:31,127 --> 00:03:34,547 And I started to notice a disturbing pattern 61 00:03:34,631 --> 00:03:36,466 in the causes of these crashes 62 00:03:36,674 --> 00:03:39,802 that I haven't really seen discussed a lot. 63 00:03:40,053 --> 00:03:41,221 - So… - Let's see. 64 00:03:41,512 --> 00:03:42,680 - Yeah, what? - Yeah, bring it on. 65 00:03:42,764 --> 00:03:47,644 Yeah, so it relates to communication in the cockpit. 66 00:03:48,519 --> 00:03:49,812 Yes. A big problem. 67 00:03:50,772 --> 00:03:53,149 Bangla Airlines Flight 211. 68 00:03:53,233 --> 00:03:56,444 Okay, and this crash is just from a few years ago. 69 00:03:56,986 --> 00:03:59,572 And these are the actual transcriptions 70 00:04:00,031 --> 00:04:03,117 that were recorded on the black box of what they said 71 00:04:03,201 --> 00:04:04,535 during this crash. 72 00:04:04,619 --> 00:04:07,872 - Sir, we are getting into cloud. - Forget it. 73 00:04:08,248 --> 00:04:10,667 Okay, adjust the pitch control of weather radar. 74 00:04:10,833 --> 00:04:12,585 Why are you holding power levers? 75 00:04:12,669 --> 00:04:15,380 I am pilot flying, idiot. I should be holding. 76 00:04:16,339 --> 00:04:19,342 Come on. Talking like that to a first officer? 77 00:04:19,467 --> 00:04:21,302 What's that gonna make her feel like? 78 00:04:21,386 --> 00:04:24,013 Right. So, the captain is the pilot in command, 79 00:04:24,097 --> 00:04:25,890 and they usually sit in the left seat of the cockpit. 80 00:04:25,974 --> 00:04:26,975 Yep. 81 00:04:27,141 --> 00:04:29,143 And the first officer, or the co-pilot, 82 00:04:29,227 --> 00:04:31,229 - sits in the right seat. - Correct. 83 00:04:31,312 --> 00:04:33,106 And the captain's sort of "the boss," right? 84 00:04:33,564 --> 00:04:36,150 Well, he's in charge of the flight. 85 00:04:36,234 --> 00:04:37,360 - Okay. - All right? 86 00:04:37,443 --> 00:04:38,987 But the first officer has a say. 87 00:04:39,404 --> 00:04:42,073 And when it comes to safe operation of the flight, 88 00:04:42,156 --> 00:04:43,825 they're supposed to have equal say. 89 00:04:44,117 --> 00:04:46,035 - They're supposed to. - They're supposed to. 90 00:04:46,119 --> 00:04:48,037 Have you seen the runway? Where is it? 91 00:04:48,538 --> 00:04:49,956 So, I have done mistake. 92 00:04:50,206 --> 00:04:52,250 It can happen since I was talking to you. 93 00:04:52,792 --> 00:04:54,168 He doesn't have the runway in sight. 94 00:04:54,502 --> 00:04:58,464 He should be doing a go-around. And the first officer knows it. 95 00:04:58,589 --> 00:04:59,882 And is afraid to speak up. 96 00:04:59,966 --> 00:05:01,092 Sir. 97 00:05:01,175 --> 00:05:03,553 The runway. Runway, sir. Three o'clock. 98 00:05:04,053 --> 00:05:06,014 - We have the runway in sight. - Sink rate. 99 00:05:06,139 --> 00:05:08,349 - Sink rate. - In these situations, 100 00:05:08,433 --> 00:05:09,934 it's the first officer's duty 101 00:05:10,059 --> 00:05:12,645 to take the controls if they see the captain 102 00:05:12,729 --> 00:05:14,188 - doing something unsafe. - Try to. 103 00:05:14,272 --> 00:05:15,898 Try to. And each of them 104 00:05:15,982 --> 00:05:17,859 have their own sets of controls for this reason. 105 00:05:17,984 --> 00:05:20,320 - And they're connected together. - And they're connected. 106 00:05:20,403 --> 00:05:22,989 But for some reason, she doesn't. 107 00:05:23,114 --> 00:05:24,365 No. She's intimidated. 108 00:05:24,532 --> 00:05:28,870 Sink rate. Sink rate. Sink rate. Sink rate. Sink rate. 109 00:05:35,376 --> 00:05:39,839 Bank angle. Fifty. Forty. Thirty. 110 00:05:40,340 --> 00:05:41,466 Pull up. 111 00:05:41,549 --> 00:05:42,967 - Twenty. - Pull up. 112 00:05:43,051 --> 00:05:45,636 Oh my God. Sir. Sir! 113 00:05:47,805 --> 00:05:49,432 Yeah, I remember seeing some of these. 114 00:05:49,891 --> 00:05:51,517 Okay, now look at this one. 115 00:05:51,601 --> 00:05:55,938 Corporate Airlines Flight 5966, in Kirksville, Missouri. 116 00:05:56,230 --> 00:05:59,067 - 'Er, thousander. - 'Er, thousander. 117 00:06:00,068 --> 00:06:02,612 Throughout the flight, the captain kept emphasizing 118 00:06:02,695 --> 00:06:05,448 his desire to "have fun" in the cockpit. 119 00:06:05,698 --> 00:06:06,866 Gotta have fun, you know? 120 00:06:06,949 --> 00:06:08,701 That's truth, man. Gotta have fun. 121 00:06:08,785 --> 00:06:11,412 Too many guys in this job take themselves way too serious. 122 00:06:11,829 --> 00:06:14,832 I hate it. All you wanna do is strangle the fuckers 123 00:06:14,916 --> 00:06:16,292 when you get on the ground. 124 00:06:17,210 --> 00:06:19,462 Below 10,000 feet, the conversation 125 00:06:19,504 --> 00:06:23,758 is supposed to be focused on the flight, not anything else. 126 00:06:24,092 --> 00:06:26,469 - So, the captain was in the wrong? - The captain was in the wrong. 127 00:06:26,719 --> 00:06:28,137 All I'm thinking about 128 00:06:28,221 --> 00:06:31,599 is a Philly freaking cheese steak and an iced tea. 129 00:06:32,475 --> 00:06:33,643 - Sounds good. - I mean, 130 00:06:33,726 --> 00:06:35,311 the first officer should have pushed the captain 131 00:06:35,395 --> 00:06:36,396 to focus on the flight… 132 00:06:36,479 --> 00:06:38,147 - Pay attention. - …or taken over the controls. 133 00:06:38,272 --> 00:06:39,774 - Right. - But I… It seems like 134 00:06:39,857 --> 00:06:41,484 he didn't wanna kill the vibe. 135 00:06:41,859 --> 00:06:42,944 Well, he's afraid to. 136 00:06:43,069 --> 00:06:47,198 Fuck the approach, you are fucked. Approach fucked. 137 00:06:47,657 --> 00:06:49,075 Yeah, I can see the ground there. 138 00:06:51,911 --> 00:06:53,246 I can't see shit. 139 00:06:57,959 --> 00:06:59,502 'Cause you're a bitch. 140 00:07:00,878 --> 00:07:02,797 - Trees. - No. No. Wait, no. 141 00:07:02,880 --> 00:07:04,298 - Trees! - Oh my God. 142 00:07:04,507 --> 00:07:06,551 - Oh my God, no! Oh my God! - Holy shit! 143 00:07:08,845 --> 00:07:09,929 Wow. 144 00:07:10,388 --> 00:07:14,308 Then there's Air Florida Flight 90, where it happened during takeoff. 145 00:07:14,392 --> 00:07:15,768 I'm familiar with that one. 146 00:07:15,852 --> 00:07:18,104 The airplane wasn't making full power 147 00:07:18,187 --> 00:07:21,274 because the front of the engine was clogged with snow and ice. 148 00:07:21,691 --> 00:07:24,277 God! Look at that thing. That don't seem right, does it? 149 00:07:26,237 --> 00:07:29,240 - I don't think that's right. - It is. There's 80. 150 00:07:29,365 --> 00:07:31,951 The first officer could have aborted the takeoff. 151 00:07:32,034 --> 00:07:34,579 And yes, he should have aborted the takeoff. 152 00:07:34,829 --> 00:07:36,247 No, I don't think that's right. 153 00:07:39,167 --> 00:07:40,334 Maybe it is. 154 00:07:42,253 --> 00:07:44,422 That was a tough one because it never should have happened. 155 00:07:45,631 --> 00:07:48,634 Empire Airlines Flight 8284. 156 00:07:48,718 --> 00:07:52,388 - What the heck is going on? - Just keep flying the airplane. 157 00:07:52,805 --> 00:07:53,806 Okay. 158 00:07:53,890 --> 00:07:57,894 Male captain dismissing the female first officer. 159 00:07:58,144 --> 00:08:00,813 - Should I go around? - No. Keep descending. 160 00:08:04,150 --> 00:08:05,193 My aircraft. 161 00:08:05,818 --> 00:08:08,029 - Your controls. - The captain is God. 162 00:08:08,446 --> 00:08:09,947 - And you could lose your job. - Right. 163 00:08:10,031 --> 00:08:12,992 The captain could get you fired if you speak up to him. 164 00:08:13,367 --> 00:08:14,827 We're getting pretty close here. 165 00:08:17,330 --> 00:08:18,539 Pull up. 166 00:08:19,874 --> 00:08:21,167 - Captain. - Pull up. 167 00:08:22,585 --> 00:08:23,794 Pull up. 168 00:08:25,630 --> 00:08:28,674 - Yep. - Okay, Korean Air Flight 801. 169 00:08:28,758 --> 00:08:31,093 In this one, the captain's not even talking, 170 00:08:31,177 --> 00:08:32,470 and they still do nothing. 171 00:08:32,553 --> 00:08:35,389 - Not in sight. Missed approach. - Sink rate. 172 00:08:35,515 --> 00:08:37,308 - Go-around. - Sink rate. 173 00:08:37,433 --> 00:08:38,559 - Sink rate. - Missed approach. 174 00:08:38,643 --> 00:08:40,645 "Go-around. Go-around. Let's make a missed approach." 175 00:08:41,103 --> 00:08:42,897 They're pushing him, but he doesn't get it, 176 00:08:42,980 --> 00:08:44,482 and they didn't take control. 177 00:08:44,941 --> 00:08:47,568 Forty. Thirty. Twenty. Ten. 178 00:08:49,862 --> 00:08:52,698 Yeah, they're just gruesome. Gruesome. 179 00:08:52,782 --> 00:08:55,451 American Airlines Flight 965. 180 00:08:56,035 --> 00:08:57,119 Yeah, it's a left. 181 00:08:59,664 --> 00:09:01,374 - Left turn. - No. 182 00:09:02,250 --> 00:09:03,292 Hell no. 183 00:09:03,584 --> 00:09:05,002 The captain has made a decision. 184 00:09:05,211 --> 00:09:07,713 The first officer understands it's wrong, 185 00:09:08,214 --> 00:09:10,466 but the first officer doesn't have the ability 186 00:09:10,591 --> 00:09:11,884 to speak up about it. 187 00:09:12,593 --> 00:09:14,178 Correct me if I'm wrong, but it seems to be 188 00:09:14,262 --> 00:09:16,013 the number one contributing factor 189 00:09:16,097 --> 00:09:20,268 to aviation crashes in history. And it's not solved. 190 00:09:20,601 --> 00:09:22,311 Yeah, I think you're onto something there. 191 00:09:23,729 --> 00:09:25,022 So, I've been going through 192 00:09:25,147 --> 00:09:26,941 thousands of pages of these documents, 193 00:09:27,024 --> 00:09:28,985 and I noticed that one of your recommendations 194 00:09:29,068 --> 00:09:31,862 in the aftermath of this crash was 195 00:09:31,946 --> 00:09:35,533 "to teach first officers to assertively voice their concerns." 196 00:09:35,950 --> 00:09:38,369 You recommended role-playing exercises… 197 00:09:38,452 --> 00:09:39,829 - Right. - …should be done, 198 00:09:39,912 --> 00:09:42,206 and that they should be required by the FAA. 199 00:09:42,748 --> 00:09:44,458 - Right. - But the FAA… 200 00:09:44,542 --> 00:09:45,751 - Said no. - Why? 201 00:09:47,378 --> 00:09:48,588 I don't know. 202 00:09:48,796 --> 00:09:50,798 For whatever reason, they're just not going there. 203 00:09:51,132 --> 00:09:52,800 And we couldn't push 'em to go there. 204 00:09:52,967 --> 00:09:54,385 And we tried formally. 205 00:09:54,468 --> 00:09:57,346 - We tried informally. - And this was 15 years ago. 206 00:09:57,430 --> 00:10:00,391 And since this point, nothing's been done. 207 00:10:00,474 --> 00:10:03,436 And it might take another 15. Who knows? 208 00:10:03,894 --> 00:10:06,439 I… Getting Congress to do anything? 209 00:10:07,607 --> 00:10:08,691 Difficult. 210 00:10:09,567 --> 00:10:10,735 I do… 211 00:10:12,486 --> 00:10:14,739 I do have some experience 212 00:10:15,031 --> 00:10:19,577 with creating elaborate role-playing scenarios. 213 00:10:22,538 --> 00:10:23,581 Okay. 214 00:10:25,666 --> 00:10:30,588 And I do have money to put towards this. 215 00:10:31,172 --> 00:10:35,801 What I was too afraid to tell former NTSB Board Member John Goglia 216 00:10:35,885 --> 00:10:38,929 is that the money I was receiving from HBO 217 00:10:39,013 --> 00:10:40,473 came with strings attached. 218 00:10:40,556 --> 00:10:42,308 If you have a good idea, I'd like to hear it, 219 00:10:42,391 --> 00:10:45,478 because we tried a long time to… 220 00:10:45,561 --> 00:10:47,021 - Yeah. - …solve that problem. 221 00:10:48,439 --> 00:10:49,482 Right. 222 00:10:53,027 --> 00:10:55,154 Even though I had the resources 223 00:10:55,237 --> 00:10:58,449 to potentially solve this life-or-death issue 224 00:10:58,532 --> 00:11:01,160 and save real humans from dying… 225 00:11:02,912 --> 00:11:06,374 I was given this money to create a comedy series. 226 00:11:08,834 --> 00:11:09,835 Help. 227 00:11:17,885 --> 00:11:19,887 So far, I was failing. 228 00:11:20,846 --> 00:11:22,223 Okay, I'm done in here. 229 00:11:23,557 --> 00:11:27,728 We were over ten minutes into this episode with zero laughs. 230 00:11:29,480 --> 00:11:31,607 And therein lies my dilemma. 231 00:11:33,067 --> 00:11:34,318 I was both the best… 232 00:11:34,402 --> 00:11:35,778 - Please! Help! - …and worst person 233 00:11:35,861 --> 00:11:37,446 to solve this problem. 234 00:11:37,530 --> 00:11:39,740 Help! Please! 235 00:11:40,574 --> 00:11:41,701 Help! 236 00:11:42,493 --> 00:11:44,537 There's a van on me! 237 00:11:45,162 --> 00:11:47,832 I need some volunteers to help me! 238 00:11:48,124 --> 00:11:50,084 - Please! - No, I'm good. 239 00:11:50,209 --> 00:11:52,962 Don't get me wrong, I love being a comedian. 240 00:11:53,087 --> 00:11:56,090 Why are you standing there gawking at me? 241 00:11:56,173 --> 00:11:57,591 But when you lead a life 242 00:11:57,675 --> 00:11:59,969 - dedicated to making others laugh… - Help! 243 00:12:00,052 --> 00:12:01,303 - Please! - …in those rare moments 244 00:12:01,387 --> 00:12:02,388 when you want to be 245 00:12:02,471 --> 00:12:03,931 - taken seriously… - Please! 246 00:12:04,014 --> 00:12:05,808 …it can be difficult to overcome 247 00:12:05,891 --> 00:12:08,144 the deficit of credibility you've created for yourself. 248 00:12:08,269 --> 00:12:10,438 - Oh my God! Shit. - Will you call 911? 249 00:12:10,521 --> 00:12:12,690 - Yeah, yeah. - I'm gonna get you out, all right? 250 00:12:12,815 --> 00:12:14,400 …jacking up his car and it fell on his leg. 251 00:12:14,483 --> 00:12:17,027 When enough people see you as only a joke, 252 00:12:17,445 --> 00:12:21,031 a part of you starts to believe that that's all you have to offer. 253 00:12:21,407 --> 00:12:23,159 Just put the horn down for a second, all right? 254 00:12:23,242 --> 00:12:24,452 - I'm gonna… - Just stay still. 255 00:12:24,535 --> 00:12:26,871 The ambulance is on the way, okay? 256 00:12:27,747 --> 00:12:29,498 Hey, it's okay. 257 00:12:31,459 --> 00:12:35,212 You might think you can revolutionize aviation safety, 258 00:12:35,629 --> 00:12:38,174 but you can't take that thought too seriously… 259 00:12:38,257 --> 00:12:40,384 - You're gonna be all right. - …because no one else will. 260 00:12:41,177 --> 00:12:44,847 Not the NTSB. Not the FAA. 261 00:12:45,514 --> 00:12:46,766 Not HBO. 262 00:12:48,309 --> 00:12:51,771 Okay. Thanks, everyone. Thank you. Thanks, everyone. 263 00:12:55,316 --> 00:12:57,943 My team found an airline pilot on Linkedln 264 00:12:58,027 --> 00:12:59,653 who agreed to meet with me, 265 00:13:00,446 --> 00:13:03,073 a first officer at a regional subsidiary 266 00:13:03,157 --> 00:13:06,869 of United Airlines. And his name was Moody. 267 00:13:10,247 --> 00:13:12,082 I asked if I could just watch him, 268 00:13:12,666 --> 00:13:14,877 to observe his daily routine. 269 00:13:16,462 --> 00:13:18,798 If I was gonna come up with some sort of rehearsal 270 00:13:18,881 --> 00:13:20,090 to train pilots, 271 00:13:20,674 --> 00:13:23,803 I first needed to understand how their minds worked. 272 00:13:23,886 --> 00:13:26,055 Do you have to eat a certain thing before you fly? 273 00:13:26,347 --> 00:13:28,098 No, no, no. But I… 274 00:13:28,182 --> 00:13:31,560 My routine at the airport is to get Panda Express. 275 00:13:31,644 --> 00:13:34,230 I'll get the grilled teriyaki chicken with the white rice. 276 00:13:34,647 --> 00:13:35,689 Why? 277 00:13:35,773 --> 00:13:37,358 It's just a healthier alternative 278 00:13:37,441 --> 00:13:39,693 to some of the other food… airport foods. 279 00:13:40,152 --> 00:13:41,153 - Okay. - Yeah. 280 00:13:57,670 --> 00:13:59,588 There's no, like, quick release or something? 281 00:14:01,841 --> 00:14:05,427 I visited Moody's home, where he still lives with his parents 282 00:14:05,511 --> 00:14:08,222 in the suburbs of San Diego, California. 283 00:14:08,305 --> 00:14:09,348 - Hi. - Hi. 284 00:14:09,473 --> 00:14:11,141 - Hi. - I'm not sure if you guys 285 00:14:11,225 --> 00:14:13,269 wanna capture the Batman Lego collection, 286 00:14:13,394 --> 00:14:16,939 but that is one of my heroes. 287 00:14:17,064 --> 00:14:19,358 And while I was there, I got to observe 288 00:14:19,441 --> 00:14:22,111 - a call he had with his girlfriend. - Hello? 289 00:14:22,903 --> 00:14:24,780 - Hey. - Hey, boo, are you okay? 290 00:14:25,781 --> 00:14:27,157 Yeah, I'm out eating right now. 291 00:14:27,241 --> 00:14:28,993 I'm just trying to do my studying right now. 292 00:14:29,118 --> 00:14:31,203 Okay. Well, I just wanted to say hi. 293 00:14:32,872 --> 00:14:34,081 Hi. 294 00:14:34,957 --> 00:14:36,834 - Are you okay? - How did it go with the shooting? 295 00:14:36,917 --> 00:14:39,211 - What? - How did it go with the shooting? 296 00:14:39,295 --> 00:14:42,256 It's good. We're still doing it. I'm on a break right now. 297 00:14:43,799 --> 00:14:46,468 I learned that they had been together for two years 298 00:14:46,552 --> 00:14:48,387 and lived several hours apart. 299 00:14:48,470 --> 00:14:51,515 She's in school full-time and she works at Starbucks. 300 00:14:51,640 --> 00:14:52,641 - Okay. - Yeah. 301 00:14:52,725 --> 00:14:55,561 But the way Moody talked about the relationship was strange. 302 00:14:55,895 --> 00:14:57,563 How often do you actually see each other? 303 00:14:57,980 --> 00:15:01,400 Like, we haven't seen each other since January, 304 00:15:02,067 --> 00:15:03,485 and it's almost March now. 305 00:15:03,819 --> 00:15:05,070 Do you think you're getting 306 00:15:05,154 --> 00:15:06,530 what you want from each other right now? 307 00:15:06,614 --> 00:15:10,659 Yeah. Well, I think so, but I feel, like, over time I want more, 308 00:15:10,743 --> 00:15:14,288 you know? Like, live together, you know, family, dogs, cats. 309 00:15:14,538 --> 00:15:16,165 - Right. - You know what I mean? 310 00:15:16,248 --> 00:15:17,875 But what can you… What can I do? 311 00:15:18,292 --> 00:15:19,919 - Like, what can I… - Why couldn't you… 312 00:15:20,002 --> 00:15:21,128 Well, she… 313 00:15:21,211 --> 00:15:23,005 …just, like, talk to her about it? 314 00:15:23,088 --> 00:15:25,424 But that's… What can I do? You know? 315 00:15:25,591 --> 00:15:27,301 So, we'll see how long it lasts. 316 00:15:28,010 --> 00:15:29,678 If she… If it's gonna happen, it's gonna happen. 317 00:15:29,803 --> 00:15:31,555 - You know? You can't… - If what's gonna happen? 318 00:15:31,639 --> 00:15:33,015 If she's gonna meet someone new. 319 00:15:33,307 --> 00:15:34,516 So, you think she… 320 00:15:34,767 --> 00:15:36,435 Like, since she works at Starbucks all the time, 321 00:15:36,560 --> 00:15:38,062 she might meet someone at Starbucks. 322 00:15:38,145 --> 00:15:40,022 - Who? Customers? - Yeah, well, 323 00:15:40,147 --> 00:15:41,774 so if a stranger comes in and meets her 324 00:15:41,857 --> 00:15:45,235 and they capture her attention, and she entertains it, 325 00:15:45,361 --> 00:15:47,112 then she'll most likely compare, 326 00:15:47,363 --> 00:15:48,781 you know, the way that I've treated her, 327 00:15:48,864 --> 00:15:50,991 or the way that I do treat her to how they treat her. 328 00:15:51,075 --> 00:15:53,285 And if she wants that, 329 00:15:53,369 --> 00:15:54,954 then she'll break it off for that. 330 00:15:55,162 --> 00:15:57,164 - You know what I mean? - Why would you think that… 331 00:15:57,247 --> 00:15:58,707 - I don't know. - …a random customer 332 00:15:58,791 --> 00:16:00,376 is gonna treat her better than you do? 333 00:16:01,251 --> 00:16:02,294 I don't know, I don't know. 334 00:16:02,378 --> 00:16:04,254 I'm just saying, like, that could happen, you know? 335 00:16:04,338 --> 00:16:05,839 Do you feel like you treat her not good? 336 00:16:05,923 --> 00:16:08,425 No, I treat… I feel like I treat her amazing. 337 00:16:08,509 --> 00:16:09,677 - Okay. - But the… 338 00:16:09,760 --> 00:16:11,428 Who's this customer you're afraid of? 339 00:16:11,512 --> 00:16:12,638 Who's this guy? 340 00:16:12,721 --> 00:16:14,515 I don't know. I don't know. 341 00:16:14,598 --> 00:16:16,934 It seemed like Moody felt the trajectory 342 00:16:17,017 --> 00:16:19,937 of this relationship was outside of his control 343 00:16:20,020 --> 00:16:23,023 without recognizing that he was the co-pilot here. 344 00:16:23,315 --> 00:16:26,568 I know she wouldn't do that to me, but if she did, 345 00:16:26,860 --> 00:16:28,237 then it's gonna happen, you know? 346 00:16:28,320 --> 00:16:30,322 But maybe his communication style 347 00:16:30,406 --> 00:16:31,907 was different on the job. 348 00:16:36,453 --> 00:16:39,373 Moody's airline operated out of a central hub 349 00:16:39,498 --> 00:16:41,750 at George Bush Intercontinental Airport 350 00:16:41,834 --> 00:16:44,545 in Houston, Texas, and I followed him 351 00:16:44,628 --> 00:16:47,172 as he made his way inside for the start of a shift. 352 00:16:48,507 --> 00:16:49,758 I was deeply interested 353 00:16:49,842 --> 00:16:52,136 in how the dynamic between two pilots, 354 00:16:52,219 --> 00:16:53,887 who fly together begins. 355 00:16:54,346 --> 00:16:57,016 Especially since, before we went inside, 356 00:16:57,099 --> 00:16:59,560 Moody told me that he almost never flies 357 00:16:59,643 --> 00:17:01,353 with the same captain twice. 358 00:17:01,437 --> 00:17:02,896 It's usually different captains. You can… 359 00:17:02,980 --> 00:17:03,981 - Every time? - Yeah. 360 00:17:04,064 --> 00:17:07,067 Generally, it's a different captain at each trip. 361 00:17:07,151 --> 00:17:08,569 So, my hope was to observe 362 00:17:08,652 --> 00:17:10,404 the initial moment where they meet 363 00:17:10,487 --> 00:17:13,240 and everything that follows leading up to their flight. 364 00:17:14,033 --> 00:17:17,703 After all, every relationship starts with a beginning. 365 00:17:19,288 --> 00:17:20,414 Okay. 366 00:17:21,123 --> 00:17:22,166 No. 367 00:17:23,667 --> 00:17:24,668 Okay. 368 00:17:24,835 --> 00:17:27,629 But the moment we got to security, I lost him. 369 00:17:29,089 --> 00:17:30,799 Moody later told me he went off 370 00:17:30,924 --> 00:17:34,303 into one of the many private areas where pilots go 371 00:17:34,386 --> 00:17:37,806 that regular people like you and me can't get access to. 372 00:17:38,932 --> 00:17:40,059 I had no idea 373 00:17:40,142 --> 00:17:42,061 what was happening in these rooms 374 00:17:42,269 --> 00:17:44,605 or what conversations I was missing. 375 00:17:45,606 --> 00:17:47,649 So, when I got back to Los Angeles, 376 00:17:47,733 --> 00:17:50,819 I contacted the media team for United Airlines 377 00:17:50,903 --> 00:17:52,780 to see if they'd give me special access. 378 00:17:53,113 --> 00:17:56,116 - You said this is for HBO? - HBO, yeah. 379 00:17:56,200 --> 00:17:59,078 And the focus of the project is aviation safety. 380 00:17:59,328 --> 00:18:01,872 So, you know, we're really trying to make 381 00:18:01,955 --> 00:18:06,960 a somewhat sincere effort to explore and develop new ways 382 00:18:07,044 --> 00:18:09,755 to improve pilot communication in the cockpit. 383 00:18:09,838 --> 00:18:14,635 So, that's the main thrust of the project. 384 00:18:15,177 --> 00:18:18,639 Okay, okay. Could you tell me more about the project? 385 00:18:18,806 --> 00:18:20,766 You said "somewhat" sincere? 386 00:18:21,100 --> 00:18:24,478 Well, I only say "somewhat" because it's a television show, 387 00:18:24,561 --> 00:18:27,606 so we're also trying to make it entertaining. 388 00:18:27,731 --> 00:18:29,399 So, there's dual goals, I guess. 389 00:18:30,275 --> 00:18:33,862 Okay. And you said it's a documentary? 390 00:18:34,863 --> 00:18:40,327 Yeah. I mean, I would use that term loosely, but yeah. 391 00:18:41,537 --> 00:18:44,998 Like when you say that it is "hybrid," you mean… 392 00:18:45,082 --> 00:18:47,376 I'm just trying to get a sense of the tone 393 00:18:47,459 --> 00:18:49,586 and what the end product is gonna look like. 394 00:18:49,711 --> 00:18:51,547 We are happy to work with media projects. 395 00:18:51,630 --> 00:18:54,842 - We just want to make sure… - I think that's good. 396 00:18:54,925 --> 00:18:57,553 Yeah, I think I'm gonna call them for real now. 397 00:18:57,678 --> 00:18:59,138 - Okay. Cool. - But thank you, yeah, great. 398 00:18:59,221 --> 00:19:00,597 Yeah, of course. 399 00:19:01,223 --> 00:19:03,308 It has to go through, like, the comms team, 400 00:19:03,392 --> 00:19:06,854 and then it would be run through the airport. 401 00:19:06,937 --> 00:19:08,689 But the real United Airlines 402 00:19:08,772 --> 00:19:11,066 didn't seem to want to play ball with me. 403 00:19:11,150 --> 00:19:12,734 Do you have that number? Or… 404 00:19:14,027 --> 00:19:15,070 No. 405 00:19:15,154 --> 00:19:17,156 You don't have your boss's phone number? 406 00:19:18,407 --> 00:19:19,408 No. 407 00:19:21,827 --> 00:19:24,037 So, you guys aren't very close, I guess, then? 408 00:19:26,748 --> 00:19:28,083 Not particularly. 409 00:19:29,084 --> 00:19:30,169 Okay. Well… 410 00:19:30,294 --> 00:19:32,754 Okay, I don't have a number to give out, yeah. I'm sorry. 411 00:19:33,130 --> 00:19:37,885 With no official airline support, I was gonna have to get creative. 412 00:19:38,468 --> 00:19:40,220 I obtained a sketch from Moody 413 00:19:40,304 --> 00:19:43,557 of the inside of the off-limits pilot's lounge. 414 00:19:43,807 --> 00:19:46,476 But to know what it's like when two pilots meet, 415 00:19:46,560 --> 00:19:50,147 it's hard to say which elements outside of the pilot's lounge 416 00:19:50,230 --> 00:19:51,648 would be relevant too. 417 00:19:52,274 --> 00:19:54,860 So, across three interconnected warehouses 418 00:19:54,985 --> 00:19:56,111 in Los Angeles, 419 00:19:56,195 --> 00:19:57,696 we began construction 420 00:19:57,779 --> 00:20:00,616 on an exact replica of Moody's terminal, 421 00:20:00,782 --> 00:20:03,535 focusing on key areas along his route 422 00:20:03,619 --> 00:20:06,371 where he was most likely to encounter a co-worker 423 00:20:06,663 --> 00:20:07,873 or a captain. 424 00:20:13,503 --> 00:20:15,797 I then flew over 70 actors 425 00:20:15,881 --> 00:20:17,925 that had been trained in the Fielder Method 426 00:20:18,008 --> 00:20:20,510 to George Bush Airport in Houston, 427 00:20:20,594 --> 00:20:23,138 where they were asked to each select a crew member 428 00:20:23,222 --> 00:20:24,514 from Moody's airline 429 00:20:25,557 --> 00:20:29,019 or a member of the airport staff as their primary, 430 00:20:29,519 --> 00:20:31,438 to covertly shadow and study 431 00:20:31,521 --> 00:20:34,441 their every personality trait and mannerism. 432 00:20:39,446 --> 00:20:41,240 It's a nice break between flights, right? 433 00:20:48,288 --> 00:20:49,289 How do you know? 434 00:20:52,918 --> 00:20:53,919 Okay. 435 00:20:54,253 --> 00:20:55,337 Any specials today? 436 00:20:56,713 --> 00:20:58,715 During this 48-hour period, 437 00:20:58,840 --> 00:21:02,719 we enlisted a team of travel agents to be on call around the clock. 438 00:21:02,803 --> 00:21:05,597 Okay, so this one is going to Mobile, Alabama. 439 00:21:05,722 --> 00:21:08,392 So, if an actor was following a specific pilot, 440 00:21:08,475 --> 00:21:10,310 they could quickly book a plane ticket 441 00:21:10,394 --> 00:21:13,021 and continue following them on the plane, 442 00:21:13,689 --> 00:21:16,775 observe them during the flight, and even once they get off, 443 00:21:16,858 --> 00:21:20,070 they can keep following them all the way to their hotel room 444 00:21:20,153 --> 00:21:23,282 in order to get to know them as intimately as possible. 445 00:21:23,365 --> 00:21:24,700 Hey, I'm sorry to bother you, mate. 446 00:21:24,825 --> 00:21:27,286 Did you find a wallet in here? It has little frogs on it. 447 00:21:27,911 --> 00:21:29,288 You're… I mean, you're welcome to look. 448 00:21:29,371 --> 00:21:30,872 - I haven't seen anything. - Appreciate it. 449 00:21:30,956 --> 00:21:32,165 - Real quick, mate. - Yeah. 450 00:21:32,582 --> 00:21:33,625 You're a pilot? 451 00:21:34,418 --> 00:21:36,169 With a full slate of actors 452 00:21:36,253 --> 00:21:39,506 having taken on the identities and personalities 453 00:21:39,631 --> 00:21:43,802 of the passengers, pilots, and crew at the Houston airport, 454 00:21:43,885 --> 00:21:46,179 I now had a place where I could witness 455 00:21:46,263 --> 00:21:50,017 any interaction Moody might have during his typical day. 456 00:21:50,392 --> 00:21:52,102 And no one could stop me. 457 00:21:52,769 --> 00:21:55,439 Because this airport was all mine. 458 00:21:55,522 --> 00:21:57,190 You should have received your flight assignment 459 00:21:57,274 --> 00:21:58,275 - in an email? - Yes. 460 00:21:58,358 --> 00:21:59,401 - You got that? - Yeah. 461 00:21:59,484 --> 00:22:00,819 And that's how it's done at the airline? 462 00:22:00,902 --> 00:22:01,903 Right, yes. 463 00:22:01,987 --> 00:22:04,156 The flight assignment included the passcode 464 00:22:04,239 --> 00:22:05,615 to the pilot's lounge, 465 00:22:05,824 --> 00:22:07,743 and I showed him a photo of the actor 466 00:22:07,826 --> 00:22:09,536 who would be playing his captain, 467 00:22:09,619 --> 00:22:12,164 based on a real captain from Moody's airline. 468 00:22:12,372 --> 00:22:15,876 So, you can just go in there and do what you would normally do 469 00:22:15,959 --> 00:22:17,919 if it was just everything, normal flight, 470 00:22:18,086 --> 00:22:20,297 - and I'm just gonna watch. - Sounds good. 471 00:22:20,756 --> 00:22:22,299 Any electronic devices, 472 00:22:22,382 --> 00:22:26,553 please place them in the bin. Thank you for your cooperation. 473 00:22:28,096 --> 00:22:31,767 Please remember to discard all liquids. 474 00:22:31,850 --> 00:22:35,937 If you have any electronic devices in your bags, 475 00:22:36,313 --> 00:22:38,148 please remove them from your bags 476 00:22:38,231 --> 00:22:39,858 and place them in a bin. 477 00:22:40,025 --> 00:22:41,610 - You're good to go. - Awesome. Thank you, sir. 478 00:22:41,693 --> 00:22:42,736 Thank you for your cooperation. 479 00:22:42,819 --> 00:22:44,363 Yeah, no worries, man. Have a great one. 480 00:23:04,049 --> 00:23:05,592 - Hello. - Hey, how are you? 481 00:23:05,675 --> 00:23:08,136 - Good, how are you? - I'm doing pretty good. 482 00:23:08,595 --> 00:23:10,430 Just so you know, there's no specials today. 483 00:23:10,514 --> 00:23:11,765 No worries. 484 00:24:04,985 --> 00:24:06,528 Is this how it really is? 485 00:24:06,611 --> 00:24:09,322 You normally don't talk to the captain? 486 00:24:09,448 --> 00:24:10,782 Yeah, not to the captain. 487 00:24:10,866 --> 00:24:12,492 When do you normally talk to the captain? 488 00:24:12,576 --> 00:24:13,827 So, if I arrive before him 489 00:24:13,910 --> 00:24:16,830 or if I'm already in the plane, as soon as he walks in, 490 00:24:16,913 --> 00:24:19,332 then we're meeting each other for the first time. 491 00:24:19,708 --> 00:24:21,918 So, you don't actually talk to each other 492 00:24:22,002 --> 00:24:23,712 - until you are in the cockpit? - Get into the… 493 00:24:23,753 --> 00:24:25,130 - That's the first time… - Yeah. 494 00:24:25,589 --> 00:24:27,090 …you exchange any words? 495 00:24:27,424 --> 00:24:29,759 That's the first time, is like when they walk in. 496 00:24:30,635 --> 00:24:32,471 - So, do you want me go meet him? - No, no. 497 00:24:32,554 --> 00:24:34,306 I just wanted what… I just want what's real. 498 00:24:34,431 --> 00:24:36,558 Oh, yeah, yeah. This is… I'm doing it. 499 00:24:36,641 --> 00:24:38,143 - This is real? - Yeah, this is real. 500 00:24:38,226 --> 00:24:40,020 - This is exactly how it would be? - Yeah. 501 00:24:40,437 --> 00:24:41,813 - Okay. Thanks. - Yeah. 502 00:24:41,980 --> 00:24:43,398 - Keep going. Yeah. - Okay. 503 00:24:43,857 --> 00:24:45,734 This was a little strange to me. 504 00:24:46,276 --> 00:24:47,986 You'd think when you're near a stranger 505 00:24:48,069 --> 00:24:51,198 you're about to work with, you'd want to introduce yourself 506 00:24:51,281 --> 00:24:54,826 and get to know each other, to establish a rapport. 507 00:24:55,619 --> 00:24:57,621 But no one here was doing that. 508 00:25:06,838 --> 00:25:08,131 - Hi, sir. - Hey, how's it going? 509 00:25:08,215 --> 00:25:09,216 Good. 510 00:25:10,509 --> 00:25:11,801 - Have a good flight. - Thank you. 511 00:25:21,520 --> 00:25:23,146 - Thanks. - Sir. You're welcome. 512 00:25:26,399 --> 00:25:27,484 How you doing? 513 00:25:27,567 --> 00:25:28,735 - Hello. - Dana, excuse me. 514 00:25:28,818 --> 00:25:30,403 - Moody, nice to meet you. - Good to meet you. 515 00:25:30,487 --> 00:25:31,821 - How's it going? - I'm good. 516 00:25:32,113 --> 00:25:35,200 So, were you not talking to him in the lounge 517 00:25:35,283 --> 00:25:36,660 'cause he wasn't talking to you? 518 00:25:36,743 --> 00:25:39,079 Or what was the reason behind that? 519 00:25:39,287 --> 00:25:40,914 The pilot that I spoke to… 520 00:25:42,290 --> 00:25:44,042 didn't seem to wanna speak to anybody. 521 00:25:44,459 --> 00:25:46,545 He seemed to wanna get to the lounge and be alone. 522 00:25:46,670 --> 00:25:49,965 So, I felt as if that was the drill for the lounge. 523 00:25:50,715 --> 00:25:52,259 - Okay. - That's their alone time, 524 00:25:52,342 --> 00:25:54,052 - I think. - Okay. 525 00:25:54,135 --> 00:25:56,263 The actor playing Moody's captain 526 00:25:56,346 --> 00:25:59,307 showed me his surveillance footage from the real airport. 527 00:25:59,391 --> 00:26:00,475 Here's my guy. 528 00:26:01,476 --> 00:26:03,103 Yeah, I mean, even here, he's alone. 529 00:26:03,520 --> 00:26:06,273 Sure enough, the real captain sat in silence 530 00:26:06,356 --> 00:26:07,857 for minutes on end. 531 00:26:08,191 --> 00:26:11,861 And when I spoke with other actors about their pilot primaries, 532 00:26:11,987 --> 00:26:13,655 it was the same story. 533 00:26:13,738 --> 00:26:17,659 - Was he talking to anyone? - No, he pretty much kept to himself. 534 00:26:18,118 --> 00:26:19,286 The whole time? 535 00:26:19,703 --> 00:26:21,037 Was he talking with anyone? 536 00:26:21,121 --> 00:26:22,122 - Or was he… - No. 537 00:26:22,205 --> 00:26:23,832 - So, he was just sitting alone? - Yeah. 538 00:26:23,915 --> 00:26:26,459 - Was he with other pilots? - Nope. Just by himself. 539 00:26:27,752 --> 00:26:28,753 Okay. 540 00:26:28,837 --> 00:26:32,257 Any conversation they did have with each other pre-flight 541 00:26:32,340 --> 00:26:33,675 seemed to be brief. 542 00:26:34,092 --> 00:26:37,095 I wondered if this said something about pilots. 543 00:26:37,721 --> 00:26:40,390 But then again, maybe it's normal. 544 00:26:40,807 --> 00:26:43,393 I mean, they're just co-workers. 545 00:26:43,476 --> 00:26:45,353 Hey, remind me, when we first started working together, 546 00:26:45,478 --> 00:26:48,189 did we have, like, a long conversation, 547 00:26:48,273 --> 00:26:50,984 or what was that like? I don't remember exactly. 548 00:26:51,067 --> 00:26:52,193 - You and I personally? - Yeah. 549 00:26:52,277 --> 00:26:54,904 - No, not really. - What did I… 550 00:26:54,988 --> 00:26:56,573 Did I ask you about yourself, or what did I… 551 00:26:56,656 --> 00:26:58,116 - No. - …what did I say? 552 00:26:58,199 --> 00:26:59,951 You'd come in and give direction and stuff like that. 553 00:27:02,078 --> 00:27:04,372 Okay. So, I guess… You know, 554 00:27:04,456 --> 00:27:06,458 I guess you don't have to have a long conversation 555 00:27:06,541 --> 00:27:08,126 - with everyone you work with. - Sure. 556 00:27:08,376 --> 00:27:09,377 Right. 557 00:27:14,758 --> 00:27:16,301 - So, where are you from? - Me? 558 00:27:16,384 --> 00:27:17,385 - Yeah. - Nebraska. 559 00:27:17,469 --> 00:27:19,346 Nice. Omaha… 560 00:27:19,429 --> 00:27:20,722 - Omaha's there. - …is a city. 561 00:27:20,805 --> 00:27:21,973 - Yeah. - I know that. 562 00:27:22,057 --> 00:27:23,308 It's on the eastern part of the state. 563 00:27:23,391 --> 00:27:25,226 I'm from a small town on the western part of the state. 564 00:27:25,435 --> 00:27:27,145 Got it, got it. Nice. 565 00:27:27,896 --> 00:27:29,064 Yeah, I think I've… 566 00:27:29,773 --> 00:27:31,566 I can't remember if I've been there. 567 00:27:33,985 --> 00:27:35,570 All right, yeah, I'll let you get back to it. 568 00:27:35,654 --> 00:27:37,030 - Cool. All right. - Yeah, good chatting. 569 00:27:37,113 --> 00:27:38,406 - Thanks, man. - Thanks so much, yeah. 570 00:27:39,157 --> 00:27:42,160 Maybe I wasn't so different from these pilots. 571 00:27:43,953 --> 00:27:46,331 Talking to other people is never easy, 572 00:27:46,498 --> 00:27:49,000 no matter how close you get to them. 573 00:27:52,712 --> 00:27:55,632 Currently, the only FAA required training 574 00:27:55,715 --> 00:27:59,886 for assertiveness in the cockpit is a short PowerPoint presentation. 575 00:27:59,969 --> 00:28:02,138 Tell them to speak up when uncomfortable, 576 00:28:02,222 --> 00:28:04,099 and invite participation by all. 577 00:28:04,808 --> 00:28:07,143 Focus on what is right, not who's right. 578 00:28:07,310 --> 00:28:09,562 - Time permitting… - John had taken me to see it, 579 00:28:09,646 --> 00:28:11,064 and he thought it sucked. 580 00:28:11,356 --> 00:28:13,233 This guy's a boring professor. 581 00:28:15,235 --> 00:28:16,986 But he had a theory on what was missing. 582 00:28:17,278 --> 00:28:20,824 If you can put the emotion into it, to make you feel, 583 00:28:20,907 --> 00:28:23,076 the person receiving the training, 584 00:28:23,451 --> 00:28:26,371 feel that emotional connection, it's gonna change you. 585 00:28:27,497 --> 00:28:31,209 Maybe the answers I was seeking weren't in Moody's airport. 586 00:28:31,793 --> 00:28:33,378 They were in Moody's heart. 587 00:28:33,545 --> 00:28:35,171 - Hi. - You look good. 588 00:28:36,214 --> 00:28:38,091 - Thank you. Hi. Cindy. - Hey, good to meet you. 589 00:28:38,174 --> 00:28:39,426 - Yeah. - Yeah, nice to meet you. 590 00:28:39,551 --> 00:28:41,594 Thanks so much for doing this. 591 00:28:41,678 --> 00:28:43,388 I know. Someone has to keep him company. 592 00:28:43,471 --> 00:28:44,973 No, I'm just playing. 593 00:28:45,056 --> 00:28:47,225 I've always found that the relationships 594 00:28:47,308 --> 00:28:49,686 where I avoided talking about my true feelings 595 00:28:50,145 --> 00:28:52,230 were the ones that crashed the hardest. 596 00:28:52,313 --> 00:28:55,900 If it's okay, I'd like to talk to you both individually, 597 00:28:55,984 --> 00:28:57,652 - if that makes sense. - Yeah, yeah, yeah. 598 00:28:57,736 --> 00:28:59,404 Great. So, who wants to go first? 599 00:28:59,738 --> 00:29:02,240 - I guess I can go first. - I was gonna say "Nose goes." 600 00:29:02,323 --> 00:29:03,408 Yeah. 601 00:29:03,616 --> 00:29:05,493 - What was that? Nose… - Nose goes. 602 00:29:07,996 --> 00:29:09,581 You had mentioned before, like, 603 00:29:09,956 --> 00:29:12,959 the thing at Starbucks with, like, her… 604 00:29:13,376 --> 00:29:14,961 You were worried maybe she was gonna meet 605 00:29:15,086 --> 00:29:16,212 - a customer. - Yeah, yeah. 606 00:29:16,296 --> 00:29:18,173 Like, something like that. Like, anybody, you know? 607 00:29:18,256 --> 00:29:20,216 - Yeah. - If she met someone 608 00:29:20,300 --> 00:29:22,260 at the Starbucks line, you know? 609 00:29:22,343 --> 00:29:24,012 But don't you feel if you asked about it, 610 00:29:24,095 --> 00:29:26,306 then you could lay that to rest and you could be, like… 611 00:29:26,389 --> 00:29:27,807 Yeah, but I don't know. 612 00:29:28,224 --> 00:29:31,728 It's just one of those weird things you just think about, you know? 613 00:29:32,103 --> 00:29:33,938 Do you think not talking about it is the way to go? 614 00:29:34,230 --> 00:29:36,441 Not talking about it is worse than talking about it. 615 00:29:36,524 --> 00:29:38,818 But then you also don't wanna annoy your significant other 616 00:29:38,902 --> 00:29:40,069 by, like, bringing it up. 617 00:29:40,153 --> 00:29:41,988 'Cause that could also destroy the relationship. 618 00:29:43,531 --> 00:29:44,532 You know? 619 00:29:44,699 --> 00:29:47,285 For the first time, I was starting to see 620 00:29:47,368 --> 00:29:49,746 the dilemma co-pilots face when deciding 621 00:29:49,829 --> 00:29:51,790 if they should speak up to their captain. 622 00:29:51,873 --> 00:29:53,833 We've captured the localizer. Everything's fine. 623 00:29:54,834 --> 00:29:56,085 Continue the approach. 624 00:29:56,169 --> 00:29:59,088 If they were to forcibly assert their concerns… 625 00:29:59,172 --> 00:30:00,173 Everything is not fine. 626 00:30:00,256 --> 00:30:01,841 - My controls. - What the hell, man? 627 00:30:01,925 --> 00:30:03,468 You're gonna make us crash. Stop! 628 00:30:03,802 --> 00:30:05,011 I have the controls. 629 00:30:05,094 --> 00:30:07,722 …it would seem like they don't trust the other person, 630 00:30:08,097 --> 00:30:10,433 which could destroy the relationship. 631 00:30:10,517 --> 00:30:12,393 That'll be the last of you at this company. 632 00:30:13,686 --> 00:30:15,772 But for the sake of the flying public, 633 00:30:15,855 --> 00:30:18,316 holding stuff in is never the answer. 634 00:30:18,399 --> 00:30:20,360 So, is that something you feel like 635 00:30:20,443 --> 00:30:23,112 you would wanna talk about then, today? 636 00:30:28,117 --> 00:30:29,327 Possibly. 637 00:30:29,410 --> 00:30:31,830 Like, it would depend on if she's comfortable. 638 00:30:31,955 --> 00:30:33,206 It's up… Yeah, if she's comfortable. 639 00:30:33,540 --> 00:30:36,417 Okay. Okay, so let me go check with her. 640 00:30:37,627 --> 00:30:41,297 One thing Moody wanted to ask about was your job at Starbucks 641 00:30:41,840 --> 00:30:46,511 and just, you know, you talking to customers 642 00:30:46,594 --> 00:30:48,888 and just how those conversations go. 643 00:30:48,972 --> 00:30:50,557 Yeah. Yeah, for sure, of course. 644 00:30:50,640 --> 00:30:51,724 - That's fine? - Yeah. 645 00:30:51,808 --> 00:30:52,809 - Okay. - More than fine. 646 00:30:53,268 --> 00:30:55,645 Out of curiosity, how do they go? 647 00:30:55,728 --> 00:30:58,106 No, everything's just… Everyone's different, 648 00:30:58,189 --> 00:31:01,776 and I feel like everyone has a different story to tell me. 649 00:31:01,860 --> 00:31:04,028 So, I love hearing them. Like, they open up a lot to me. 650 00:31:04,112 --> 00:31:06,155 Really? You talk to them for a while, like… 651 00:31:06,239 --> 00:31:08,283 Yeah, no. Like, with some of the customers. 652 00:31:08,366 --> 00:31:09,784 we'll even hang out outside of work. 653 00:31:10,159 --> 00:31:11,369 Really? 654 00:31:11,452 --> 00:31:12,745 - Like… - Like we're friends. 655 00:31:12,829 --> 00:31:13,830 - Really? - Yeah. 656 00:31:13,955 --> 00:31:16,082 I've gotten a couple of things from work. 657 00:31:16,165 --> 00:31:17,750 I've gotten free shoes, free pants. 658 00:31:17,834 --> 00:31:19,377 - Really? - Free sweaters. 659 00:31:19,460 --> 00:31:21,129 - Just from people giving you stuff? - Yeah. 660 00:31:21,254 --> 00:31:23,214 A customer. His name is Angel. 661 00:31:23,298 --> 00:31:24,340 - Angel? - Yeah. 662 00:31:24,424 --> 00:31:25,884 You know, I've kind of told people 663 00:31:25,967 --> 00:31:27,719 that I'm gonna be leaving Starbucks soon. 664 00:31:27,844 --> 00:31:28,845 Yeah. 665 00:31:28,928 --> 00:31:30,680 And then he wanted to give me a goodbye present. 666 00:31:31,055 --> 00:31:32,849 Angel gave you that anklet? 667 00:31:32,932 --> 00:31:34,434 - Yes. - Oh, wow. 668 00:31:34,517 --> 00:31:36,811 - Yeah. - How long ago was this? 669 00:31:36,895 --> 00:31:38,438 Like, maybe a week ago? 670 00:31:39,022 --> 00:31:40,607 Is the person, like, hitting on you? 671 00:31:40,690 --> 00:31:42,901 No, I don't think so. I just… 672 00:31:42,984 --> 00:31:45,320 I'm like, "I really like that," and then they bring it for me. 673 00:31:45,403 --> 00:31:48,031 Why do you think he's giving you gifts like that? 674 00:31:48,114 --> 00:31:51,576 I think you really influence someone's life 675 00:31:51,659 --> 00:31:52,911 when you bring, like, positivity. 676 00:31:52,994 --> 00:31:54,537 Like, at Starbucks, it's something little, 677 00:31:54,621 --> 00:31:56,122 but it changes them. 678 00:31:57,040 --> 00:32:00,418 And have you talked to Moody about this stuff? Or… 679 00:32:01,669 --> 00:32:02,712 No. 680 00:32:03,004 --> 00:32:04,380 - Okay. - Yeah. 681 00:32:04,756 --> 00:32:06,591 I don't know. It just… It never came up. 682 00:32:06,674 --> 00:32:08,718 But, yeah, I'm comfortable talking about that. 683 00:32:09,093 --> 00:32:11,679 I don't feel like there's anything to hide in my life. 684 00:32:14,933 --> 00:32:16,351 Some things are gonna be hard 685 00:32:16,434 --> 00:32:17,894 - for you to bring up. - Yeah. 686 00:32:18,019 --> 00:32:20,146 But if you ever feel like your concerns are being ignored, 687 00:32:21,022 --> 00:32:24,317 I want you to, like, grab the yoke and take control of the plane. 688 00:32:24,776 --> 00:32:25,777 - Okay? - Okay. 689 00:32:25,860 --> 00:32:28,905 I don't know if it'll work exactly, but the idea is to sort of, 690 00:32:28,988 --> 00:32:32,075 fuse the motion with the emotions. 691 00:32:32,158 --> 00:32:33,451 Will you be kinda, like, 692 00:32:33,534 --> 00:32:36,287 delegating or monitoring the conversation 693 00:32:36,371 --> 00:32:38,247 and, like, trying to get us to talk about things? 694 00:32:38,331 --> 00:32:40,041 - Or is it just… - It's up to you. 695 00:32:40,166 --> 00:32:42,669 - Okay, so I have to… - Yes, it's up to you 696 00:32:42,752 --> 00:32:46,172 - to bring these things up. Yeah. - Okay, just bring up everything? 697 00:32:46,255 --> 00:32:47,715 - Yeah. - Okay. 698 00:32:48,216 --> 00:32:51,511 Maybe this is something that the FAA never considered, 699 00:32:51,844 --> 00:32:53,513 that you could use the emotions 700 00:32:53,596 --> 00:32:57,684 from pilots' personal relationships to train them for the cockpit. 701 00:32:57,850 --> 00:32:59,852 It's a little odd, but would you be willing 702 00:32:59,936 --> 00:33:01,354 to dress as a pilot? 703 00:33:02,772 --> 00:33:04,816 Yeah. I guess. Yeah. 704 00:33:05,358 --> 00:33:06,359 - Okay. - Why not? 705 00:33:18,329 --> 00:33:20,415 - All right? - All right, we're all set up. 706 00:33:20,832 --> 00:33:24,252 The airplane's all ready to go for El Paso. 707 00:33:24,794 --> 00:33:25,878 Let's go to El Paso. 708 00:33:27,130 --> 00:33:28,423 All right, we're taking off. 709 00:33:29,841 --> 00:33:30,842 Cool. 710 00:33:31,342 --> 00:33:33,511 - So, yeah. - Yeah. 711 00:33:33,678 --> 00:33:37,098 So, those are… Whose are these? And you don't touch anything? 712 00:33:37,181 --> 00:33:39,308 A pet peeve of mine is when people just mess with stuff. 713 00:33:39,517 --> 00:33:41,436 - I need to fidget with something. - I don't know. 714 00:33:41,519 --> 00:33:43,855 That's bothering me, though. Sorry. It's just… 715 00:33:44,272 --> 00:33:45,815 It's bothering me. 716 00:33:46,441 --> 00:33:47,775 - Anyway, so… - Anyway, not the point. 717 00:33:47,859 --> 00:33:49,652 So, if you had customers coming in… 718 00:33:49,736 --> 00:33:50,862 - At Starbucks? - Yeah. 719 00:33:50,945 --> 00:33:52,905 - Okay. - And you had… Hypothetically, 720 00:33:52,989 --> 00:33:56,159 you had a significant other who was like, 721 00:33:56,743 --> 00:33:57,785 you know, asking you, 722 00:33:57,869 --> 00:34:00,705 "Oh, are you getting hit on at Starbucks?" 723 00:34:00,788 --> 00:34:02,081 Would you be honest with them 724 00:34:02,165 --> 00:34:03,207 - and tell them? - Yeah. 725 00:34:04,792 --> 00:34:08,963 So… Okay, so do you currently get hit on at Starbucks? 726 00:34:09,547 --> 00:34:10,798 - Yes. - A lot? 727 00:34:12,383 --> 00:34:13,384 Yes. 728 00:34:13,468 --> 00:34:15,094 - A lot? - Okay, so I think, like, 729 00:34:15,178 --> 00:34:17,180 getting hit on is, like, one thing, and then if they 730 00:34:17,263 --> 00:34:20,183 try to ask for a number or, like, further than that… 731 00:34:20,266 --> 00:34:22,143 When Moody grabbed the controls, 732 00:34:22,268 --> 00:34:24,604 I realized how intense this conversation 733 00:34:24,687 --> 00:34:25,980 was getting for him. 734 00:34:26,064 --> 00:34:27,899 So, in my mind, I was like, 735 00:34:27,982 --> 00:34:30,777 "Why would this guy invite you out to coffee 736 00:34:32,028 --> 00:34:34,614 and then buy you a coffee and then you sit for a couple hours 737 00:34:34,697 --> 00:34:36,866 if he wasn't hoping for something more?" 738 00:34:36,949 --> 00:34:38,785 So, like, with my friends, like, I try to make it clear. 739 00:34:38,868 --> 00:34:40,953 If I have a guy friend, like, I try to make it clear 740 00:34:41,037 --> 00:34:43,706 that, like, "This is friendship. Like, that's all it is." 741 00:34:44,040 --> 00:34:47,418 I'll be honest. I don't buy people coffee. 742 00:34:47,543 --> 00:34:50,046 Like, I don't buy girls coffee unless we're on a date. 743 00:34:50,129 --> 00:34:52,048 - Okay. - This was good. 744 00:34:52,423 --> 00:34:54,926 Moody was actually speaking his mind, 745 00:34:55,051 --> 00:34:56,260 and she was listening. 746 00:34:56,344 --> 00:34:58,387 I get what you're saying. Like… Me? 747 00:34:58,471 --> 00:35:00,431 Like, I wouldn't go out with somebody 748 00:35:01,099 --> 00:35:02,767 if, like, I think that's what their intentions are. 749 00:35:02,850 --> 00:35:05,436 Well, he sent you flowers, so it must have been something. 750 00:35:05,520 --> 00:35:08,397 I don't think so. I think they're friend gifts. 751 00:35:09,190 --> 00:35:10,191 Interesting. 752 00:35:10,942 --> 00:35:13,069 - Yeah. - What? "Yeah," what? 753 00:35:13,152 --> 00:35:14,737 No, that's it. Yeah. 754 00:35:28,126 --> 00:35:30,044 All right, hey. That was great. 755 00:35:30,128 --> 00:35:31,379 Yeah, that was a good… 756 00:35:31,462 --> 00:35:33,089 I think we should just stop here maybe, right? 757 00:35:33,172 --> 00:35:34,257 That was a great conversation. 758 00:35:34,340 --> 00:35:35,550 - Yeah, you liked it? - Yeah. 759 00:35:35,633 --> 00:35:37,635 - You had a good chat? - Yeah. 760 00:35:43,266 --> 00:35:45,101 You know, this is still a work in progress, 761 00:35:45,226 --> 00:35:46,561 so, you know… 762 00:35:47,395 --> 00:35:49,147 - we're gonna figure it all out. - Yeah. 763 00:35:49,230 --> 00:35:52,859 But it was good to, you know, see, you know. 764 00:35:53,276 --> 00:35:55,736 Just wanna make sure everyone's happy and… 765 00:35:58,322 --> 00:36:00,783 Yeah, I don't know. You wanna give each other a hug or… 766 00:36:00,867 --> 00:36:02,743 - Sure, I guess. - Okay. 767 00:36:03,494 --> 00:36:04,745 - Okay, nice. - Yeah. 768 00:36:05,288 --> 00:36:06,289 Okay, great. 769 00:36:06,914 --> 00:36:09,834 It was good that they finally talked about stuff. 770 00:36:10,710 --> 00:36:14,213 But after the training, the vibe in the room was weird. 771 00:36:14,881 --> 00:36:16,799 I wasn't sure what it meant. 772 00:36:18,759 --> 00:36:21,554 It was like we were back in the pilot's lounge. 773 00:36:22,263 --> 00:36:25,808 Two people together, but not sharing a word. 774 00:36:26,225 --> 00:36:27,393 - Nice. - Yeah. 775 00:36:31,105 --> 00:36:34,609 Maybe for pilots, there's a reason they hold stuff in. 776 00:36:35,484 --> 00:36:38,112 They're transporting people through the sky. 777 00:36:38,571 --> 00:36:41,240 They can't be distracted by their feelings. 778 00:36:43,242 --> 00:36:47,246 But as Moody left that day, I started to feel insecure. 779 00:36:47,330 --> 00:36:48,956 Have some fun together, okay? 780 00:36:49,332 --> 00:36:52,418 Aviation safety was serious stuff. 781 00:36:53,711 --> 00:36:56,005 Was I really the man to do this? 782 00:37:04,222 --> 00:37:06,182 But as I continued immersing myself 783 00:37:06,265 --> 00:37:07,892 in the history of flying, 784 00:37:08,184 --> 00:37:11,479 I found something that changed my attitude a little. 785 00:37:12,688 --> 00:37:16,400 Nearly all the early attempts at inventing an airplane 786 00:37:16,525 --> 00:37:19,111 were seen by the public as a joke. 787 00:37:20,863 --> 00:37:23,658 No one believed the Wright Brothers could do it. 788 00:37:24,617 --> 00:37:26,535 And no one took them seriously 789 00:37:26,619 --> 00:37:29,872 because the field of human aviation, at the time, 790 00:37:29,997 --> 00:37:31,666 was considered comedy. 791 00:37:34,293 --> 00:37:38,130 Maybe every new idea is funny until it's proven. 792 00:37:39,882 --> 00:37:42,969 Maybe a clown can change the world after all.